Refund Policy

Last updated: 8 August 2026. This policy applies to paid educational programs offered by Logicquery Core.

Refund eligibility

If you purchase a self-paced program and have not downloaded more than the orientation materials, you may request a full refund within 14 days of payment confirmation. Live clinic seats included in a tier remain refundable only if you have not attended a session.

Timeframe

Refund requests must be submitted within the 14-day window unless a longer cooling-off period is required by mandatory consumer law applicable to your purchase.

Full and partial refunds

Full refunds apply when eligibility criteria above are met. Partial refunds may be offered at our discretion if you attended one clinic but unused materials remain substantial; partial amounts are calculated case by case and confirmed in writing.

Non-refundable items

Custom team workshops after the kickoff call, downloadable bundles marked “final sale” in the enrolment email, and third-party examination fees (if ever introduced) are non-refundable.

Refund process

Email hello@logicquery-core.digital with your full name, enrolment date, program name, and reason for the request. We may ask you to confirm that downloaded files beyond orientation will be deleted.

Processing time

Approved refunds are processed within 10 business days of approval.

Refund method

Funds are returned to the original payment method when possible. If that method is unavailable, we will agree an alternative transfer in writing.

Cancellation by Logicquery Core

If we cancel a cohort or clinic series, you may choose a full refund or a seat in the next available offering of equal value.

Exceptions

Statutory rights under German consumer protection law remain unaffected. Nothing in this policy limits remedies that cannot be waived by contract.

Contact for refund requests

hello@logicquery-core.digital · 030 19 53 29 · Street: Leopoldstraße 98; City: Berlin Heinersdorf; State/province/area: Berlin; Zip code: 13086; Country: Germany